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PELLO Frequently Asked Questions
What is the difference between PXI and the PXII?
The PXI is a 3K carbon fiber, while the PXII is an 18K carbon fiber. 3K means there are 3,000 filaments per "tow", 18K means there are 18,000. They are decussated like a web. The different weaving way makes the carbon fibers in different appearance and performance.
Both are made from Toray 800 carbon fiber, which is a lighter and stiffer carbon fiber. As a result, these paddles both have large sweet spots. Players have commented that the 3K weave provides a bit more feel, while the 18K weave grabs the ball a bit more, providing more spin potential.
When will my order ship?
Orders ship via FedEx 2-Day or FedEx Smart Post (2-7 days). Orders are shipped Monday - Friday. Orders received by 11:30am CST will ship same day. Orders received after 11:30am CST will ship the following day.
Can I track my order?
Yes! You will receive an order confirmation email with your tracking number and order details.
Where do you ship to?
We ship from Dallas, Texas to anywhere in the Continental U.S. Please contact us for international orders.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@pello.life. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Click HERE to view our return policy details.
Do you sell in bulk?
Yes, for any wholesale inquiries, please email: info@pello.life
Will this enhance my dominance on the court?
This Toray 800 carbon fiber paddle is an aircraft grade carbon fiber. This, unlike most paddles, isn't a children's toy - nor does it look like one. These two factors alone, should greatly improve your image on the court. The rest, my friend, is up to you.
How does Pello compare to the competitors?
We have thousands of satisfied customers, many of which have shifted from the likes of Electrum, Joola, CRBN, Babalot and Head. Our opinion - we're the best. We're biased though, so please read our reviews and talk to our satisfied players.
Does Pello have an Ambassador or Demo Paddle Program?
Please fill out the form fill found HERE and we will get back to you after reviewing
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